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Your complete satisfaction is our priority. Please read our RETURN / EXCHANGE STEPS below carefully and email us with any questions prior to ordering so that we can continue to give you the best possible service. |
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RETURNS |
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GAME USED |
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LICENSED PRODUCTS |
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CUSTOM ORDERS |
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OUR ERROR |
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| DAYS OF RECEIPT |
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5 days |
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30 days |
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No Returns |
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30 days |
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| REFUND AMOUNT |
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10% restocking fee |
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100% Full Refund |
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No Refunds |
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100% Full Refund |
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| TIME FRAME |
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Up to 2 billing cycles |
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Up to 2 billing cycles |
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No Refunds |
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Up to 2 billing cycles |
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EXCHANGES |
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GAME USED |
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LICENSED PRODUCTS |
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CUSTOM ORDERS |
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OUR ERROR |
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| DAYS OF RECEIPT |
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5 days/after 10% fee |
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30 days |
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No Exchanges |
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30 days |
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| SHIPPING FEE |
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Return Shipping Fee |
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Return Shipping Fee |
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No Exchanges |
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No Shipping Fee |
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| EXCHANGE AMOUNT |
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Credit for equal value |
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Credit for equal value |
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No Exchanges |
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Full Order Credit |
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RETURNS POLICY |
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| (1) GAME USED ITEMS |
If you would like to return your GAME USED order for any reason, you are welcome to within 5 days of receipt for a refund less shipping and a 10% restocking fee. |
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| (2) LICENSED PRODUCTS |
If you would like to return your LICENSED PRODUCT order for any reason (in its original condition with tags); you are welcome to return it within 30 days of receipt for a refund less shipping. Refunds on items qualifying for free shipping will be net of shipping cost. |
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EXCHANGES POLICY |
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| (1) GAME USED ITEMS |
If you would like to exchange your GAME USED order for any reason, you are welcome to do so within 5 days of receipt for another GAME USED item. Please note, return shipping charges will apply and after 5 days, a 10% restocking fee will apply. |
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| (2) LICENSED PRODUCTS |
If you would like to exchange your LICENSED PRODUCT order for any reason (in its original condition with tags); you are welcome to do so within 30 days of receipt. Please note, return shipping charges will apply unless we are in error |
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| * NOTES |
- If you exchange a Game Used Product after 5 days of receipt you will have to pay a 10% restocking fee.
- Once we receive your exchange request we will email you a credit in the amount of your order less shipping towards a non-eBay purchase of an item from our website.
- If you wish to return or exchange an item which qualified for free shipping, there will be a 10% restocking fee.
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EXCEPTIONS |
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| (1) OUR ERROR |
If the return or exchange is a result of our error, we will happily refund your full purchase price including shipping, handling and insurance. |
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| (2) NON-REFUNDABLE |
The return policy is applicable only to items purchased at the FULL REGULAR RETAIL PRICE. If any discount is offered on an item, then the item CANNOT be returned for a refund, rather can only be exchanged for an item of LESSER OR EQUAL VALUE AS LISTED ON OUR WEBSITE. |
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| (3) CUSTOM ORDERS |
THERE ARE NO RETURNS OR EXCHANGES ON CUSTOM ORDERS. If you have a jersey customized with a name on the back, we cannot accept a return or exchange due to the fact that we have permanently altered the garment for you. |
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| (4) HOLIDAY ORDERS |
If you would like to return your LICENSED PRODUCT order for any reason (in its original condition with tags); you are welcome to return it January 9th for all puchases made during the holiday season for a refund less shipping. |
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PROCESS |
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| (1) COMPLETE FORM |
Please complete the Return/Exchange form. Click
HERE
to view the form. |
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| (2) PRINT FORM |
Please print the return form and send it back with the product(s). |
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